Privacy Policy

Effective Date: 9th Jan, 2014

Last Updated: 5th Sep, 2025

AB Group Pvt. Ltd. is an IT software development and ERP solutions provider based in Nepal. We are committed to protecting the privacy and security of the information entrusted to us by our clients. This Privacy Policy explains how we handle information in relation to the services we provide.

1. Scope

This Privacy Policy applies to all software solutions, ERP platforms, and IT services provided by AB Group Pvt. Ltd. It governs how we process, store, and protect information entered by our clients into our systems.

2. Information We Collect

• Direct Collection by Clients:

  We do not directly collect patient or end-user personal information. Any personal or medical data entered into our ERP systems is collected directly by our client organizations (e.g., hospitals, clinics, or businesses) from their own customers or patients.

• Business & Administrative Data:

  We may collect limited information from our clients and partners, such as business names, contact persons, phone numbers, email addresses, and billing details, solely for service provision and administrative purposes.

How Information Is Used

• To provide, operate, and maintain our ERP and IT solutions.
• To manage client accounts, licensing, and support services.
• To communicate with clients regarding updates, maintenance, or service notices.
• To comply with legal or regulatory obligations.

We do not use patient or end-user data for marketing or unrelated purposes.

4. Role as Data Processor

AB Group Pvt. Ltd. acts as a data processor. This means:

• Our clients (e.g., hospitals) are responsible for collecting consent and ensuring compliance with privacy laws.
• We process and store information only on behalf of, and as instructed by, our clients.
• We do not sell, share, or disclose client or patient information to third parties, except as legally required.

5. Data Storage & Security

• All client data is hosted on secure servers.
• We implement industry-standard security measures, including encryption in transit (SSL/TLS), access controls, and regular monitoring.
• Data access is restricted only to authorized personnel who need it for support or maintenance.

6. Third-Party Services

Our software solutions may integrate with trusted third-party services (such as cloud hosting, payment gateways, or communication APIs). These services are bound by their own privacy and security policies.

7. User Rights

As data is collected directly by our clients (e.g., hospitals), individuals wishing to access, correct, or delete their information should contact the respective institution. We will assist our clients in fulfilling such requests as required.

8. Children’s Privacy

Our services are intended for use by businesses and organizations. We do not knowingly collect personal information directly from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our official website with a revised “Last Updated” date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

AB Group Pvt. Ltd

Nakhu, Lalitpur, Nepal

Email: [email protected] or [email protected]

Phone: +977-9851155142